Hassle-Free Returns
It's easy to return contact lenses at Lens.com. Just give us a call and we'll take it from there.
We offer a generous 30-day period, from date shipped, within which to return any contact lenses you have received. To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).
We have a very simple returns process. Just call one of our friendly Customer Service Representative 1-800- LENS.COM (536-7266) for a Return Merchandise Authorization (RMA) number and a prepaid, trackable return label.
Returns will not be accepted without an RMA number. Goods returned without the RMA will incur a 25% restocking fee or if you choose to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back to you. Please use the return label we will provide you with as it is trackable and ensures you receive credit for your return in the event your package is lost.
If our Customer Service Representative requests you print out a Returns Form, you can find it here.
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