How can I return a product?
Returns are 'Hassle-Free'
It's easy to return contact lenses at Lens.com. Just give us a call and we'll take it from there!
We offer a generous 30-day period, from date shipped, within which to return any contact lenses you have received. To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).
You can speak with one of our friendly Customer Service Representatives at 1-800 LENS.COM (1-800-536-7266).
Please do not return your order without first contacting us. We need to provide you with a Return Merchandise Authorization (RMA) Number to ensure your return is handled quickly and efficiently. Goods returned without the RMA will incur a 25% restocking fee or if you choose to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back to you.
And by the way, we also cover the cost of returning your contact lenses!
If our Customer Service Representative has instructed you to print out a Returns Form, you can find it here.
More about Order Information
Place an Order or contact Customer Service 24/7 at:
1-800 LENS.COM (536-7266)
-
100% Customer Satisfaction
Money Back Guarantee Complete Details
-
Hassle Free Returns Complete Details
-
Shop with Confidence
All personal information is encrypted and secure
-
We guard your information with the highest level of protection tested daily
-
We accept all major credit cards and these online payment methods - Online 24/7.
-
Spam-free Email
All your email preferences can be managed from the 'My Account' tab at the top of the page.
-
Your Lenses are Ready
With over 22 Million contact lenses in stock, we immediately fill your order with your exact prescription.
Over 7.5 million successful orders delivered!